People's Postcode Lottery TrustScore Reviews
Do you agree with People's Postcode Lottery's TrustScore? Join the conversation and see what 41,852 customers have shared about their experiences.
Long-Time Player Experience
One player has been participating in this lottery for over 10 years. Their postcode has won a total of £30 during this time but no other prizes. Despite this, they continue to play, hoping to win more before the end of their days.
Customer Service Feedback
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A user praised a representative named Devine for quickly merging their two accounts in just a few minutes and providing detailed information.
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Another customer highlighted a young Irish lady who efficiently set up their direct debit after a bank card change. She also informed them about a new free game linked to a TV series.
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Eduardo was commended for being friendly and professional, answering questions confidently, seeking information when uncertain, building good rapport, listening carefully, and clearly explaining procedures.
Technical Issues and Security Concerns
One user attempted to sign up for the app but found it non-functional. A quick search revealed a major personal data breach affecting the sign-in process.
Mixed Playing Experience
A player enjoys the chance to win various prizes but admits to never having won yet. They remain positive despite playing for a relatively short time.
System Accessibility
Generally, the system is accessible, but customer responses tend to be poor when problems arise.
“Been playing this lottery well over 10 years now. My postcode has won a total of £30 in these years with no other prizes. Still enjoy playing in the hope on day before I pop my clogs I will win more...”
“Eduardo was friendly & professional throughout the call. Answered my questions confidently, & went to find out anything he wasn't sure with. Good rapport built, listened well & explained processes clearly...”
Author’s Summary
Players appreciate friendly customer support and the chance to win but express concerns about technical glitches and limited winnings over long periods.
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