Toronto Hydro’s Race to Restore Moss Park Power: Inside the 24-Hour Outage Response

Toronto Hydro’s Race to Restore Moss Park Power

Major Outage Impacting 600 Residents

On the morning of Wednesday, November 5, 2025, a significant power outage struck the Moss Park neighborhood in Toronto. Almost 600 customers experienced an unexpected loss of electricity due to a fault in an underground cable.

Cause of the Disruption

The outage was caused by a third-party digging incident at a nearby construction site, which inadvertently damaged Toronto Hydro’s infrastructure. This unplanned disruption challenged the utility's emergency response efforts.

"Construction work unrelated to Toronto Hydro had inadvertently damaged the utility’s infrastructure, setting off a chain of events that would test the company’s emergency response."

Challenges in the Repair Process

Toronto Hydro swiftly deployed repair teams to the affected area, confronting a complex and time-consuming task. The crews had to safely locate and assess the damaged underground cable and conduct repairs within a dense urban environment where operations directly affect residents and businesses.

Restoration Timeline

Initial restoration target was set for 8:30 a.m.
As the repair process evolved, the expected restoration time was extended to 11:00 a.m.

"When the lights go out in a major city, the pressure mounts instantly."

Toronto Hydro’s rapid response underscores the complexities of managing critical infrastructure in a busy urban setting.

Author’s summary: Toronto Hydro faced a demanding 24-hour challenge restoring power to 600 Moss Park residents after a third-party construction accident damaged an underground cable.

Azat TV — 2025-11-06