Urgent Need for Ethical Oversight of Therapeutic Voice AI
A Simon Fraser University researcher emphasizes the need for ethical, legal, and social oversight of voice artificial intelligence (AI) in clinical settings, particularly in therapeutic care.
Voice AI analyzes vocal patterns to detect signs of physical, cognitive, and mental health conditions based on vocal qualities like pitch, jitter, fluency, and specific words used.
Some tech companies have dubbed it “the new blood” of healthcare due to its potential as a biomarker.
However, SFU health sciences researcher Zoha Khawaja urges caution, exploring the potential and perils of voice-based AI apps in mental health in her thesis paper.
- Khawaja's study used structured, multi-round surveys to gather insights from 13 stakeholders, including clinicians, ethicists, and patients.
- She is a member of the Bridge2AI Voice Consortium.
Author's summary: Voice AI needs ethical oversight in therapeutic care.
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