The Solicitors Regulation Authority (SRA) failed to respond adequately to over 100 consumer reports during the SSB Group collapse, according to an independent review by the Legal Services Board (LSB).
The review, commissioned in April 2024, examined the SRA's handling of events leading up to the collapse.
The lack of clear SRA leadership failed to protect consumers.
Author's summary: SRA failed to protect consumers due to lack of leadership.