Verizon network outage: Some wireless customers can't place calls or access data
Verizon said some of its wireless services were down Wednesday, leaving many customers without access to voice and data services.
www.cnn.comHere’s the latest on Verizon outage based on recent coverage.
- Status: Verizon reported that the outage affecting wireless voice and data services was resolved by the evening of January 14, 2026, after several hours of disruption across the U.S..[3][4][7]
- Impact and guidance: Some users still needed to restart devices to reconnect to the network, and Verizon indicated account credits would be offered to affected customers; details were to be shared directly with customers.[4][6]
- Context: The outage was attributed to a software issue by Verizon, and Verizon stated they were working non-stop to restore full service, with credits and updates planned for those impacted.[2][6]
- Coverage notes: Major outlets reported tens of millions of affected users at the peak and ongoing discussions about credits and remediation, with continued monitoring and status updates from Verizon.[7][8][3]
- Practical next steps: If you’re a Verizon customer and still see issues, try restarting your device, sign into the MyVerizon app to check status, and watch for the announced account credits or further updates from Verizon.[6][4]
If you’d like, I can pull the most recent post-outage updates from Verizon’s outage page or summarize what credits customers received in different regions.