Capita selected to administer the Civil Service Pension Scheme
Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years.
www.capita.comHere are the latest publicly reported updates on Capita and the Civil Service Pension Scheme (CSPS) administration as of mid-2026.
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Cabinet Office status and transition timeline
- The Cabinet Office confirmed that Capita would take over CSPS administration from MyCSP, with the handover beginning in December 2025 and expected transition activities spanning through 2026. This followed a prior critical assessment from Parliament about Capita’s readiness and the transition milestones. [Source: Civil Service Pensioners Alliance update and Civil Service World briefing, 2025-11 to 2026-04 window]
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Contract scope and value
- Capita was awarded a £239 million, 10-year contract to administer the CSPS, with the scope to modernize administration systems and potentially introduce digital channels for members. This contract was announced in 2023 and reaffirmed in subsequent updates as the transition progressed. [Source: Capita press release 2025-05-05; Capita UK coverage 2023-11/2025-11]
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Performance issues and oversight
- There has been ongoing scrutiny of Capita’s performance on CSPS and other public sector pension contracts. Government and parliamentary oversight has warned of delays and milestones not being met, prompting ongoing risk assessments and contingency planning. In late 2025 and 2026, parliamentary committees and industry outlets highlighted concerns about backlog and transition readiness. [Source: CSPA update citing parliamentary statements; Computer Weekly and Civil Service World coverage]
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Operational backlog and service delivery
- Reports through early to mid-2026 indicate a backlog in CSPS case handling and ongoing efforts to stabilize service delivery as Capita scales the workforce and completes the transfer of operations. Industry reporting notes continued pressure on governance and performance metrics. [Source: Computer Weekly reporting on backlogs; Capita-related coverage 2026]
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Union and workforce implications
- Capita has engaged with unions around the CSPS transition, including voluntary recognition arrangements to support staff transfers and continuity during the handover. This relationship is part of broader workforce stabilization amid the transition. [Source: Capita/PCS voluntary recognition agreement coverage]
What this means in practice
- If you are a CSPS member or employer, expect ongoing communications from Capita and the Cabinet Office about system changes, contact channels, and any potential impacts to pension administration timelines. The emphasis remains on delivering a stable, modernized administration platform with clearer digital interactions for members.
- For pensions-related queries or urgent administrative issues, monitor official CSPS guidance and your employer’s pension contact points, as updates and transition milestones have continued to evolve through 2025–2026.
Would you like a concise timeline of key milestones from contract award to the latest 2026 updates, or a quick summary of risks and current mitigation actions for CSPS administration? I can tailor this to either members, employers, or policymakers.